Refund and Compensation Policy

When you order research peptides from Moh Peptides Supply, you are protected. If an order fails your testing, we refund it. If a parcel is held at customs or lost in transit, we compensate you. This page explains how both work.

Our testing guarantee: refunds for orders that fail testing

We stand behind the quality of every order. If you test a product you received from us and it does not meet the required standard, we will refund that order.

To make a claim:

1. Contact us on Telegram (@mohpeptides) or at mohpeptidesupply@gmail.com with your order details.
2. Send us the test results for the product, including the name of the laboratory that carried out the test and, where available, its report or verification code.
3. We review the results with you. Where the order does not meet the required standard, we refund it.

You can see our own independent test results on our Lab Testing & Quality page.

Compensation for parcels held at customs or lost

Customs holds are rare, and most of our parcels arrive without delay. If your parcel is held by customs or lost in transit, contact us with your order details and tracking number. We will discuss the situation with you and agree compensation of 50% to 75% of the order value, depending on the circumstances.

Damaged parcels

If your parcel arrives damaged, take photos of the packaging and the contents before you open or discard anything, and contact us with your order details. We will review it with you.

How refunds and compensation are paid

We agree the form and timing of any refund or compensation with you directly when we resolve your claim.

Any other problem with your order

If something is not covered here, talk to us. We work with every customer to find a fair solution and make it right.

Contact us

For any question about a refund or compensation claim, message us on Telegram or email mohpeptidesupply@gmail.com. See also Shipping & Delivery.

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